NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
- We use national average room sizes when calculating the price over the telephone.
- The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.
- Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work. The Client must make payment by cash before the cleaner / cleaning team leaves the client’s premises.
- We accept card payment or bank transfer.
- The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice.
- We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
- The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
- All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
- The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
- In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.
- While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
- The Company may require entry to the location of the claim within 24 hours to correct the problem.
- We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
- We will spot clean all stains, however cannot guarantee that all stains; due to their nature and prior treatments will come out, however you will be informed by our technicians.
- The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
- We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
- Insurance Any work undertaken us is covered by a Public Liability Insurance.
Special Offer Conditions
- Promotional offer cannot be combined with other offers or discounts.
- If you have any questions relating to these Redeem conditions please contact us.
- Certain surcharges can apply for specific areas due to limited and/or no parking, difficult access or time to reach.